Practices, Office Policies and Service Fees
For New Patients
It is important to fill out any and all medical intake forms and return it to our office at least 7 days prior to your appointment. You can return it to our office by utilizing your patient portal, mail, or fax.
Having these forms 7 days in advance will allow Melissa Santiago, ND or Gwieneverea Brandon, MD to help solve your problems more efficiently.
*If your Intake Form and Medical Records have not been received at least 7 days prior to your initial appointment, it may take Melissa Santiago, ND or Gwieneverea Brandon, MD up to 30 minutes of your appointment time to review your chart.
Your initial visit will include a 90-minute consultation with Melissa Santiago, ND and/or Gwieneverea Brandon, MD. Nutritional therapy and laboratory/diagnostic testing are integral components of your treatment plan.
Test results are used to design your personal health care program as well as uncover the root causes of any medical condition. Nutritional supplements are often recommended, and we will help you select and find the highest quality products.
Consultation & Service Fees
| New Patient Initial Consultation (90 min.) | $575 |
| Physical Exam | $138 |
| Follow Up, Coaching & Lab Consult (45 min.) | $181 |
| RGCC Lab Test | Starts at $800 |
| Lab Work | Varies |
| Supplements | Varies |
| Therapy | Varies |
| Reports / Copy fees / Specialized services upon Request | Varies |
You will be charged your entire appointment fee for missed or canceled appointments with less than 24 hours’ notice.
You will be charged a cancellation/rescheduling fee of $75 if you contact our office at least 48 hours before your appointment.
Only 1 reschedule will be allowed and special consideration may be made for circumstances beyond your control.
Payment for all charges is due at the time of service.
Confirmation & Cancellation of Appointments
You will be charged your entire appointment fee for appointments missed or cancelled with less than 24 hours’ notice. You will be charged a cancellation fee of $75 if you contact our office at least 48 hours before your appointment. Only 1 reschedule will be allowed and special consideration may be made for circumstances beyond your control.
PLEASE CALL TO CANCEL OR RESCHEDULE, DO NOT EMAIL OR TEXT.
- 24 hours or less: Entire appointment fee
- Less than 48 hours: Charged a cancellation fee of $75
You must call for any medical related questions or send a message through your secure patient portal.
Medical Records
Medical records can only be released with your authorization. It is your responsibility to obtain previous medical records from other physicians, or health care providers that you wish Melissa Santiago, ND or Gwieneverea Brandon, MD to review. Please contact your physician or other health care provider to obtain these records and make sure that we have received them at least 7 days prior to your initial appointment.
Payment Options
Our office accepts cash, checks, credit cards (MasterCard, Visa, Discover) and Care Credit for services rendered. When you schedule your initial visit, we request new patient consultation payment up front. On the day of your scheduled appointment, all charges for laboratory testing and nutritional supplements will be itemized, and payment is due on the day of service.
Follow-up phone, or in person consultations will be billed to your credit card on file unless you provide other payment information and instructions prior to your appointment. If additional lab tests are required and our office sends test kits, the appropriate fees will be charged to your account. Credit card on file will also be used for supplements mailed unless otherwise specified.
Insurance Information
Opus Wellness Center DOES NOT ACCEPT INSURANCE and we cannot assist you with claim resolution. In addition, we are not Medicare providers. You will be provided with a billing summary which you can submit to your insurance carrier.
If you are going to stop by the office to pick up supplements, we ask that you kindly email your order to us at [email protected] or call/text 512-593-8443 prior to your visit (to ensure items are in stock).
Phone Calls, Messages & FAQs
To reach Opus Anti-Aging & Wellness, please call 512-593-8443.
- Our fax number is 833-817-5941
- If you call after hours, our office staff will return your call on the next business day.
- If you have a medical emergency, call 911 or go directly to the nearest emergency room.
When leaving a message, please be brief and include the following information:
- Full name, spell your last name, and date of birth
- Reason for call
- Best time to be called back
- Phone number(s)
- Email address (if desired)
IV Fusion Room
We have an open IV Fusion Room that will be shared by multiple patients. Please adhere to the following:
-No Hate Speech, Political talk, or Bullying- We strive to make everyone feel safe. Bullying of any kind will not be allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender, or identity will not be tolerated.
-Respect Everyone’s Privacy- Please be mindful of any personal matters shared in this room.
-Be Kind and Courteous- At Opus we strive to create a welcoming environment. Please treat everyone with respect. Kindness is required.